Shipping Policy

Welcome to Onaar Group ! We're delighted to have you here. Below, you'll find detailed information about our shipping policy to help you understand how we process and deliver your orders.

**Order Processing:**
- Orders are processed within 1-3 business days of receipt, excluding weekends and holidays.
- We strive to ship orders as quickly as possible, but please note that processing times may vary during busy periods.

**Shipping Methods:**
- We offer several shipping methods, including standard, expedited, and express shipping.
- Shipping methods available to you will be displayed during the checkout process based on your location and order details.

**Shipping Rates:**
- Shipping rates are calculated based on the weight of your order and the shipping destination.
- You can view the shipping costs for your order during the checkout process before finalizing your purchase.

**Domestic Shipping:**
- Domestic orders are shipped via DELHIVERY and typically arrive within 3-7 business days after processing.
- Please allow additional time for delivery during peak seasons or unforeseen circumstances.

**International Shipping:**
- We offer international shipping to select countries.
- International orders are shipped via DHLand may take 7-21 business days to arrive, depending on the destination and customs processing times.
- Customers are responsible for any customs duties, taxes, or import fees levied by their country's customs department.

**Order Tracking:**
- Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
- You can use this tracking number to monitor the status of your shipment through our website or the carrier's tracking portal.

**Shipping Restrictions:**
- We currently do not ship to P.O. boxes or APO/FPO addresses.
- Certain items may be restricted from international shipping due to customs regulations or other restrictions.

**Lost or Damaged Packages:**
- We are not liable for lost or damaged packages once they have been handed over to the carrier.
- If your package is lost or damaged during transit, please contact us immediately, and we will work with the carrier to resolve the issue.

**Address Accuracy:**
- It is the customer's responsibility to ensure that the shipping address provided at checkout is accurate and complete.
- We are not responsible for packages delivered to incorrect addresses provided by the customer.

**Shipping Updates:**
- In the event of any delays or issues with your shipment, we will notify you via email as soon as possible and provide updates on the status of your order.

**Returns and Exchanges:**
- For information about returns and exchanges, please refer to our Returns Policy.

If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer service team at onargracious@gmail.com

Thank you for choosing Onaar Group.