Welcome to Onaar Gracious! We’re delighted to have you here. This Shipping Policy provides information about how we process, ship, and deliver your orders.

1. Order Processing

• Orders are generally processed within 1–3 business days after receiving your order.

• Orders are not processed on Sundays or public holidays.

• During festive seasons, sales, or periods of high order volume, processing may take slightly longer.

• We aim to dispatch all orders as quickly as possible.

2. Shipping Methods

We offer shipping options based on your location and order details.

• Available shipping methods will be displayed during checkout.

• The estimated delivery time may vary depending on the destination, courier availability, and other circumstances.

3. Shipping Charges

• Shipping charges, if applicable, are calculated based on the order, delivery location, and applicable shipping rates.

• The applicable shipping cost will be displayed at checkout before you complete your purchase.

• Any promotional free-shipping offers will be subject to the terms mentioned with the offer.

4. Domestic Shipping – India

• Orders within India are generally shipped through Delhivery or other available courier partners.

• Domestic orders typically arrive within 3–7 business days after dispatch.

• Delivery timelines may vary depending on the destination, courier service, weather conditions, public holidays, or other unforeseen circumstances.

• Remote and certain difficult-to-service locations may require additional delivery time.

5. International Shipping

• International shipping may be available to selected countries.

• International orders may be shipped through DHL or other international courier partners.

• International delivery generally takes approximately 7–21 business days, depending on the destination, customs clearance, and local delivery conditions.

• Customers are responsible for any customs duties, import taxes, local taxes, or other charges imposed by the destination country.

• Customs clearance delays are outside our control.

6. Order Tracking

Once your order has been dispatched:

• You will receive a shipping confirmation with the available tracking details.

• You can use the tracking number to check your shipment status through the respective courier partner.

• Tracking information may take some time to become active after dispatch.

7. Shipping Restrictions

• We may not be able to deliver to certain locations due to courier limitations or applicable regulations.

• Certain products may be restricted from international shipping due to customs or import regulations.

• If an order cannot be shipped to your location, we will contact you regarding the available options.

8. Delayed, Lost or Damaged Packages

While we take every reasonable step to ensure safe delivery, delays can occasionally occur due to circumstances beyond our control.

If your package is delayed, lost, or arrives damaged:

• Please contact us as soon as possible at onargracious@gmail.com.

• We will coordinate with the courier partner and assist you in resolving the issue.

• Customers should retain the packaging and product photographs where applicable for damaged shipments.

9. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address and contact number at checkout.

Onaar Gracious will not be responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible after placing your order.

10. Delivery Updates

In case of any significant delay or issue with your shipment, we will make reasonable efforts to inform you using the contact details provided with your order.

Please note that delivery timelines are estimates and are not guaranteed.

11. Returns and Exchanges

For information regarding returns, replacements, or exchanges, please refer to our Returns & Refund Policy.

12. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Onaar Gracious
📧 Email: onargracious@gmail.com
📞 Phone: +91 82643 22591

We’ll be happy to assist you.

Thank you for choosing Onaar Gracious. 🙏✨