Return Policy

At Onaar Gracious, we carefully inspect and pack our products before dispatch to ensure that they reach you in proper condition.

1. No-Return Policy

Due to the nature of our products, all purchases made through Onaar Gracious are generally considered final and are not eligible for return or exchange.

We do not accept returns simply because a customer has changed their mind, ordered the wrong product, or no longer wishes to keep the product.

2. Exceptional Cases

In very exceptional circumstances, Onaar Gracious may consider a return, replacement, or other resolution at its sole discretion.

Such cases may include:

  • The wrong product was shipped by Onaar Gracious.
  • The product was received in a damaged condition.
  • The product has a manufacturing defect.
  • The product received is materially different from what was ordered.

Any such request will be reviewed individually, and approval is not automatic.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

You may be required to provide:

  • Your order number
  • Clear photographs/videos of the product
  • Photographs/videos of the packaging received
  • A brief description of the issue

Our team will review the request and determine the appropriate resolution.

4. Return Approval

Do not send any product back without receiving prior written approval from Onaar Gracious.

If a return is approved, we will provide you with the necessary return instructions.

Products returned without prior approval may not be accepted.

5. Refunds

If a refund is approved after reviewing an exceptional case, the refund will be processed according to the payment method and applicable terms communicated by Onaar Gracious.

Shipping or other charges may not be refundable where applicable.

6. Non-Eligible Returns

Returns will generally not be accepted for:

  • Change of mind
  • Incorrect product selection by the customer
  • Personal preference
  • Products that have been used, altered, damaged, or mishandled after delivery
  • Requests made without sufficient evidence of the issue
  • Any other situation where the product has been delivered as ordered and in acceptable condition

7. Our Decision

Every exceptional return request is reviewed individually. Onaar Gracious reserves the right to approve or decline a return, replacement, or refund based on the circumstances of the case and applicable law.

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